Frequently Asked Questions

Answers to the questions we hear most about ordering from Chicora Accessories, caring for your pieces, and getting in touch. If anything here is still being finalised before launch, we say so plainly rather than guessing.

Ordering

How do I place an order?

Browse a collection, choose the piece you like, select any options shown on the product page, and add it to your cart. When you are ready, go to checkout and follow the steps to enter your delivery and payment details. You will receive an order confirmation by email once your order has been placed.

Can I change or cancel my order after placing it?

If you need to change or cancel an order, please contact us as soon as possible using the contact details at the bottom of this page. We will do our best to help while the order is still being prepared, but once an order has been dispatched we may not be able to change it.

What payment methods do you accept?

Payment methods accepted at checkout are shown on the checkout page. We do not store your full card details on our store.

Shipping

Do you ship to addresses in the United States?

Yes, our target delivery country is the United States. Delivery options, costs and estimated times are planned and to be confirmed before launch, and will be shown at checkout once they are finalised.

How long will my order take to arrive?

Delivery times are planned and to be confirmed before launch. We are not stating a delivery time as fact here because the final delivery options have not yet been confirmed. Once confirmed, estimated delivery times will be shown at checkout and in your order confirmation.

How much does shipping cost?

Shipping costs are planned and to be confirmed before launch. The final shipping cost for your order will be shown at checkout before you pay, once the rates have been confirmed.

Returns

Can I return or exchange an item?

Our returns and exchanges policy is planned and to be confirmed before launch. No return window or return conditions are stated as fact here because the final policy has not yet been confirmed. Once confirmed, the full policy will be published on this store before orders open.

What should I do if my item arrives damaged or faulty?

Please contact us as soon as you notice a problem, using the contact details at the bottom of this page, and include your order number and a photo of the item if you can. We will look into it and discuss the next steps with you. Any warranty or replacement terms are planned and to be confirmed before launch, so we do not state a warranty period as fact here.

Product care and use

How do I care for gold-plated jewellery?

Keep your pieces dry, store them separately in a pouch or jewellery box so they do not scratch each other, and put them on after perfume, hairspray and lotion. Wipe them gently with a soft, dry cloth after wearing. Avoid swimming, showering and harsh cleaning products while wearing them. Our care guide has more detail.

Are your earrings suitable for sensitive ears?

Some customers with sensitive ears prefer certain finishes and post styles. Our guide to choosing earrings for sensitive ears explains what to look for. If you have a known metal sensitivity, please check the materials listed in the "Specifications (proposed — verify with supplier)" section on the product page before ordering, and contact us if you need more information.

Sizing

How do I choose the right size for rings and bracelets?

Ring and bracelet sizes vary by design, so please check the measurements listed on the individual product page. For rings, measuring the inside diameter of a ring that already fits you well is a useful starting point. For bracelets, measure around your wrist and compare it with the length given on the product page. If a product page does not list a size, please contact us and we will help.

Contact

How can I contact Chicora Accessories?

You can reach us by email at ReachUS@ChicoraAccessories.com or by phone at 773-633-1202. Please include your order number in your message if your question is about an existing order.

Shipping & returns — the short version

Shipping is free on all orders within the United States, and returns are free within 30 days. Full details: Shipping Policy · Returns & Refund Policy.